Managed Service Provider Baltimore MD

1. Why do you need a Managed IT Services Provider?

While you're an expert in how your business operates, you may not be an expert in IT. From planning to building to operating your systems and networks, Charm City Networks provides all of the functions of an IT department for your business, ensuring optimal performance, security, and reliability.

2. Why the hype with Managed Services?

Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources needed to support this increasingly complex IT environment may not. In many small businesses, IT resources are limited and can be quickly overwhelmed.

If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you'll face an IT outage or another problem down the road that will negatively impact your business.

3. Do small businesses need managed IT services?

• Having a small to medium-sized business doesn't mean that you don't have an IT infrastructure to manage. Just as a large corporation has email services, CRM systems, and financial data, so does your business.

• Without careful management of your systems, you could fall prey to security vulnerabilities and software failure. Don't allow a down system to stand between you and client satisfaction.

4. What's included in a typical managed IT services plan?

Our managed IT service plans typically include 24/7 monitoring, help desk support, network administration, security management, data backup and recovery, patch management, and regular maintenance.

Each plan can be customized to meet your specific business needs, ensuring you get the right level of support without paying for services you don't require.

5. How quickly can you respond to IT issues?

With our remote monitoring capabilities, we can often detect and resolve issues before they impact your business. For reported issues, our standard response time is typically within 1 hour during business hours, with critical issues receiving immediate attention.

Our technicians are available 24/7 for emergency support, ensuring your business experiences minimal disruption from IT problems.

6. How much do managed IT services cost?

Managed IT services are typically offered on a subscription basis with fixed monthly pricing, making it easier to budget compared to traditional break/fix IT support. The exact cost depends on your business size, number of users, complexity of your IT environment, and the level of service required.

Our plans are designed to be cost-effective, often saving businesses money compared to hiring in-house IT staff or dealing with the costs of downtime and security breaches.