Tailored Cloud Infrastructure Management
If your business is growing, it makes sense to move onto a cloud platform that will help you manage your business processes securely and effectively. We will take the time and risk away by providing you with a bespoke managed service.
We will work with you to understand your needs, help you transform your organisation with tailored cloud infrastructure, and manage it for you too – so you can sit back and focus on driving your business forward.
-
Needs Assessment - Understand your business requirements and align technology accordingly
-
Custom Architecture - Design cloud infrastructure specific to your business needs
-
Ongoing Management - Handle day-to-day operations so you can focus on your core business
Your Dedicated Cloud Operations Team
Whether you're after a complete cloud infrastructure or just want to migrate a specific cloud application, we have the best team to help get you there and keep it running the way it should.
Charm City Networks will work as your operations team to provide the best possible performance. We will be your advisors, infrastructure builders and service providers in one.
Proactive Monitoring & Support
With our monitoring and alerting capabilities, we can be on standby to react to issues immediately and as they happen. With proactive and dedicated support you can be rest assured that we will address issues before they become a problem.
-
Real-time Monitoring - Constant tracking of system performance and health
-
Proactive Maintenance - Address potential issues before they impact your business
Our Cloud Management Services
Comprehensive solutions for your cloud environment
Infrastructure Management
Comprehensive administration of your cloud environment including servers, storage, networking, and resource optimization
Performance Monitoring
24/7 monitoring of your cloud environment with real-time dashboards, alerts, and detailed reporting on usage and performance
Security & Compliance
Implementation of security best practices, access controls, data protection, and compliance management for your cloud environment
Responsive Support
Expert technical assistance with rapid response times, issue resolution, and proactive maintenance to prevent problems
Focus on your business, not your cloud infrastructure
With Charm City Networks managing your cloud environment, you can focus on driving your business forward while we ensure your technology runs smoothly in the background. Contact us today to learn how our managed cloud solutions can help your business thrive.
Get Managed Cloud SupportFrequently Asked Questions
Common questions about our managed cloud solutions
1. What cloud infrastructure services do you manage?
We manage Microsoft Azure virtual machines, Microsoft 365 environments, cloud storage, cloud-based firewalls, backup and disaster recovery, and hybrid cloud setups that combine on-premises hardware with cloud resources.
2. Can you manage a hybrid cloud environment?
Yes. Many businesses run a hybrid model with on-premises servers alongside cloud-hosted services. We manage both and ensure security policies, monitoring, and backups cover everything consistently — whether on-site or in the cloud.
3. How do you handle cloud security and compliance?
Cloud security includes MFA, role-based access controls, encrypted storage, network security groups, audit logging, and regular vulnerability assessments. For regulated businesses, we align your cloud configuration to HIPAA, PCI-DSS, or NIST frameworks.
4. What are your cloud support SLAs?
Critical cloud issues (systems down) receive a 1-hour response, 24/7. High-priority issues receive a 4-hour response. We monitor your cloud infrastructure proactively so we often detect and resolve issues before you're even aware of them.
5. Can we scale cloud resources up or down as needed?
Absolutely — scalability is one of the primary advantages of cloud infrastructure. We can add users, increase storage, or spin up additional servers within hours. We review your cloud spend quarterly and right-size resources to prevent over-provisioning.
Have more questions? Get in Touch