Helpdesk & Desktop Support

For day to day user-level issues, our helpdesk is at your service.

Helpdesk & Desktop Support service is included with our Managed Services , but is also available on an hourly or block-time basis

Charm City Networks’ Helpdesk and Support team are available  to respond to any issues and address any problems that your business may be facing. Our modern ITIL Incident Management ticketing system allows our clients to create, monitor and track trouble tickets submitted to us at any time and can monitor our response around the clock.

Our Support team can securely take control of your employee’s computer screens and assist with issues.

  • Entirely US-based
  • Live Phone Support
  • Chat, Email and Ticket-based Support
  • Remote and On-site Helpdesk
  • Rapid Respond Time
  • Skilled Emergency Team
  • Disk and Storage Management
  • Application Management
  • Management of Updates, Service Packs, Patches & Hotfixes
  • Recovery Management
  • Hardware Maintenance
  • Anti-Virus Management
  • Operating Systems Installation and Repair
  • Remote Access Management

Interested In Our Service? Let's Discuss!