For day to day user-level issues, our helpdesk is at your service.
Helpdesk & Desktop Support service is included with our Managed Services , but is also available on an hourly or block-time basis
Charm City Networks’ Helpdesk and Support team are available to respond to any issues and address any problems that your business may be facing. Our modern ITIL Incident Management ticketing system allows our clients to create, monitor and track trouble tickets submitted to us at any time and can monitor our response around the clock.
Our Support team can securely take control of your employee’s computer screens and assist with issues.
- Entirely US-based
- Live Phone Support
- Chat, Email and Ticket-based Support
- Remote and On-site Helpdesk
- Rapid Respond Time
- Skilled Emergency Team
- Disk and Storage Management
- Application Management
- Management of Updates, Service Packs, Patches & Hotfixes
- Recovery Management
- Hardware Maintenance
- Anti-Virus Management
- Operating Systems Installation and Repair
- Remote Access Management
Interested In Our Service? Let's Discuss!
My organization has been a client of Charm City Networks for several years now. We have found them to be very knowledgeable and accessible with proven ability. Whenever we have a technical problem that we can’t handle we are always confident that Charm City Networks can fix it. They have never let us down.
We first found Charm City Networks back in 2010 in a web search for local Baltimore based IT solutions. It was the best call we ever made! The professionalism they exude along with their response time has allowed me to focus on my business and not on IT issues. As a business owner, I want my information at my fingertips and access to it immediately. Charm City Networks has worked hard to keep everything running, networked, backed up and current. Without exception, the work they have done for Absolute Companion Care has been exemplary.
Our company, Mid-Atlantic Acoustics, Inc. has been working with Charm City Networks for over ten years and we have never had to look for another IT company to handle our needs. They have grown with all the changes that take place in the industry and we have been recommending them to others along the way without concern for the work they will perform. Proud to be one of their longest patrons.