Helpdesk & Desktop Support

Where would your company turn if its systems failed – no access to critical emails, customer relationship management databases, or financial documents? Don’t leave your company in the dark when it comes to a technological disaster. Charm City Networks of Baltimore offers helpdesk and desktop support solutions for companies who need service on an hourly or block-time basis. When you need a quick helping hand with your systems, live US-based phone support is only a short call away.

Avoid a Technology Disaster

Can you businesses effectively handle IT issues? Besides live phone support services, you can opt to file a service ticket, email, or chat live with a support technician; whichever option is more convenient for your workflow, Charm City Networks is here to accelerate your business efficiency. With top-tier support and a skilled emergency response team, you can count on quick help in the most disastrous situations. Don’t allow downtime to destroy your business relations – solve the problem with available helpdesk support.

Besides quickly responding to support requests, Charm City Networks can also provide desktop and server-side assistance to ensure your company is appropriately managing both its application and system software. Don’t allow your Windows, MacOS, or Linux machines to fall behind when it comes to the latest updates and patches. Charm City Networks can implement preventative measures to stop disasters before they occur.

Quick and Accessible Support

Whether you need assistance with storage management, recovery solutions, hardware maintenance, software issues, or virus remedies, Charm City Networks is not far away. Thanks to remote access management software, our support team can take control of employee machines to help troubleshoot and assist users with issues.

Are you looking for around-the-clock network reassurance? Be sure to consider Charm City Network’s IT Support Services; a fully managed network administration solution with monitoring capabilities. Don’t risk your system’s stability when your reputation and efficiency is on the line. Contact Charm City Network today to learn more and learn how easy it can be to reach out for help.

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Testimonials

Our company has worked with Charm City Networks for over three years and they have been awesome. As an emerging company experiencing rapid growth, our communication and IT requirements have evolved and changed. The team at Charm City Networks have been able to anticipate our needs and ensure we have the equipment and services to meet our growth challenge. We feel very fortunate to have them as our IT/communication partner.

Lawrence Bruder

President & CEO Noxilizer, Inc.

My organization has been a client of Charm City Networks for several years now. We have found them to be very knowledgeable and accessible with proven ability. Whenever we have a technical problem that we can’t handle we are always confident that Charm City Networks can fix it. They have never let us down.

Wanda Morgan

Director of Events and Services at The Presbytery of Baltimore

I have been working with Charm City for years, they are not only very helpful, but they are part of our team. We get advice, suggestions and lots of value-added things from them. Any company lucky enough to work with them will be happy with the team and impressed with the outcome

Gary L Day

President at American Limousines Inc.

We first found Charm City Networks back in 2010 in a web search for local Baltimore based IT solutions. It was the best call we ever made! The professionalism they exude along with their response time has allowed me to focus on my business and not on IT issues. As a business owner, I want my information at my fingertips and access to it immediately. Charm City Networks has worked hard to keep everything running, networked, backed up and current. Without exception, the work they have done for Absolute Companion Care has been exemplary.

Kathryn Rogers

Executive Director at Absolute Companion Care

Our company, Mid-Atlantic Acoustics, Inc. has been working with Charm City Networks for over ten years and we have never had to look for another IT company to handle our needs. They have grown with all the changes that take place in the industry and we have been recommending them to others along the way without concern for the work they will perform. Proud to be one of their longest patrons.

Richard von Lange

President, Mid-Atlantic Acoustics

Helpdesk & Desktop Support