We’ve recently tried our hand at devleopment using Zoho Creator, a cloud-based custom database platform. Creator is an example of Platform-as-a-Service (PaaS), providing all of the nuts and bolts to create a customized series of forms, views, and reports that fit your internal business workflow. For us, that workflow was tracking tickets in our Baltimore Computer Repair Shop at 1414 Key Highway. Since day 1 we’ve experimented with numerous systems, including OSticket, WordPress Ticket plugins, MerchantOS’ (cloud based Point of Sale) built-in workorder system. As with most “off the shelf” products, each is great at a particular workflow model, but falls short in at least one area. For example, MerchantOS […]
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